FAQs
What products does Basu Ji offer?
We specialize in traditional Indian snacks like Thekua, Anarsa, and other homemade delicacies.
Are your products freshly made?
What is the shelf life of your products?
Shelf life varies by product but is typically 7–90 days. Exact details are mentioned on packaging
Do you use preservatives?
No, we focus on traditional methods and avoid harmful preservatives.
How long does delivery take?
Delivery usually takes 3–10 business days, depending on your location.
Can I cancel my order?
Yes, within 12 hours of placing the order. After that, cancellation is not possible.
Do you accept returns?
Due to the perishable nature of our products, returns are not accepted.
What if I receive a damaged product?
Contact us within 24 hours with photo/video proof for resolution.
How can I track my order?
Tracking details will be shared via SMS/WhatsApp/Email once shipped.
What Payment Methods Are Accepted?
We accept secure online payments through:
UPI (Google Pay, PhonePe, Paytm)
Debit & Credit Cards
Net Banking
Wallet Payments
Cash on Delivery (Available on selected orders)
All payments made on basuji.com are secure and encrypted.
Is Buying Online Safe?
Yes, shopping on our website is completely safe.
We use trusted and secure payment gateways to protect your personal and payment information. Your card and banking details are never stored on our servers.
Can I Cancel My Order?
Orders can only be cancelled before dispatch.
Once the order has been shipped, cancellation may not be possible.
Do You Accept Returns?
As our products are food items, returns are generally not accepted due to hygiene and safety reasons.
However, if you receive:
A damaged product.
Wrong item.
Missing item.
Please contact us within 24 hours of delivery with photos of the package and product.